App Support

The Zenova Wellness app is available on the Apple App Store. Search for "Zenova Wellness" or follow the download link on our website. Android support is coming soon.

Tap "Create Account" on the app's home screen or visit account.zenovawellness.me. You'll need a valid email address and password. Your account works across both the app and website.

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Zara is the Zenova Wellness AI assistant built into the app. She can answer product questions, help you find the right supplements for your goals, and provide general wellness education. Zara does not provide medical advice or diagnosis. Always consult your healthcare provider before starting any supplement regimen.

Yes. We use industry-standard security measures to protect your information. The app does not access your camera, contacts, health data, location, or microphone. See our full Privacy Policy for details.

Try these steps in order:

1. Close and reopen the app
2. Check your internet connection
3. Update the app to the latest version in the App Store
4. Restart your device
5. Uninstall and reinstall the app

If the issue persists, contact us at support@zenovawellness.me with your device model and iOS version.

Log into your account and visit the Subscription Portal to pause, skip, or cancel at any time — no fees or penalties. You can also contact us directly and we'll take care of it for you.

Once your order ships, you'll receive a tracking email. You can also track your order at Track Your Order or from within your account.

We accept claims for damaged, defective, or incorrect items within 30 days of delivery. See our full Refund & Return Policy for details.