Privacy Policy

Last updated: April 8, 2026

Zenova Wellness ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenovawellness.me or make a purchase from us.

Please read this policy carefully. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information — name, email address, phone number, billing and shipping address
  • Payment information — credit/debit card details (processed securely through our payment provider; we do not store full card numbers)
  • Account information — username and password if you create an account
  • Order information — products purchased, order history, and transaction details
  • Device and usage data — IP address, browser type, pages visited, referring URLs, and other analytics data collected via cookies and similar technologies
  • Communications — messages you send us via email or contact forms

We do not process sensitive personal information, and we do not collect any information from third parties.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer support communications
  • Respond to your inquiries
  • Send marketing emails and promotions (only with your consent; you may opt out at any time)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

  • Fulfillment partners — such as Supliful (Brand on Demand Inc.), who produce and ship your orders on our behalf. Supliful does not collect information from third parties and does not process sensitive personal information.
  • Payment processors — to securely handle transactions
  • Shipping carriers — USPS, UPS, and others to deliver your orders
  • Marketing platforms — such as email service providers, only with your consent
  • Analytics providers — such as Google Analytics, to help us understand site usage
  • Legal authorities — when required by law or to protect our rights

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a data protection authority (EU/EEA residents)

To exercise any of these rights, contact us at support@zenovawellness.me.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at support@zenovawellness.me.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: