Privacy Policy

Last updated: June 24, 2026

Zenova Wellness LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Our Services include:

• Our website at zenovawellness.me
• The Zenova Wellness Mobile App
• The Zara AI Wellness Assistant
• Any future platforms or applications operated by Zenova Wellness LLC

Please read this policy carefully. By using our Services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, billing and shipping address
• Payment information — credit/debit card details (processed securely through our payment provider; we do not store full card numbers)
• Account information — username and password if you create an account
• Order information — products purchased, order history, and transaction details
• Device and usage data — IP address, browser type, pages visited, referring URLs, and other analytics data collected via cookies and similar technologies
• Communications — messages you send us via email, contact forms, or through the Zara AI Wellness Assistant

We do not process sensitive personal information, and we do not collect any information from third parties.

2. Zara AI Wellness Assistant

The Zenova Wellness Mobile App and website include the Zara AI Wellness Assistant. Messages sent to Zara may be processed to provide responses, improve customer support, recommend products, and enhance your experience. Zara provides educational wellness information only and does not provide medical advice, diagnosis, or treatment recommendations.

Conversations with Zara are not stored permanently and are not sold to third parties. The App may store certain preferences and conversation history locally on your device to improve your experience. You may clear this information at any time through your device or browser settings.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and customer support communications
• Respond to your inquiries
• Send marketing emails and promotions (only with your consent; you may opt out at any time)
• Improve our Services, products, and features
• Comply with legal obligations
• Detect and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

• Fulfillment partners — such as Supliful (Brand on Demand Inc.), who produce and ship your orders on our behalf
• Payment processors — to securely handle transactions
• Shipping carriers — USPS, UPS, and others to deliver your orders
• Marketing platforms — such as email service providers, only with your consent
• Analytics providers — such as Google Analytics, to help us understand Services usage
• AI processing — Zara is powered by Anthropic's Claude API. Messages sent to Zara are processed by Anthropic in accordance with their privacy policy
• Legal authorities — when required by law or to protect our rights

5. App Permissions

The current version of the Zenova Wellness Mobile App does not request or access the following device permissions:

• Camera
• Photos or media library
• Contacts
• Health data or Apple Health
• Location
• Microphone

If future versions of the App require additional permissions, this policy will be updated and you will be informed prior to any such access.

6. Push Notifications

The App does not currently send push notifications. If enabled in a future version, you may choose to receive push notifications from Zenova Wellness. You can enable or disable notifications at any time through your device settings.

7. Cookies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our Services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority (EU/EEA residents)

To exercise any of these rights, contact us at support@zenovawellness.me.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at support@zenovawellness.me.

11. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@zenovawellness.me
• Phone: (330) 577-3176
• Address: 6545 Market Ave N, Suite 100, Canton, OH 44721
• App Support: zenovawellness.me/pages/app-support